Nuaym.csm
Available · Q2 2026 London —:— GMT
Nick Nuaym.
Client Success Coach · London · nuaymcloses@gmail.com · csm.nuaym.com
For Richard Yu · Client Success Coach

The close is the start line.
I own what happens next.

Two years as a high-ticket closer at a premium edtech programme. $1.7M in revenue personally written. $1.2M cash collected, zero defaults. Refund requests reversed more often than honored. I don't hand clients off and forget — retention begins at the pitch.

Full-time · Available immediately 1 PM–11 PM London / 8 AM–6 PM EST Remote · London, UK
Book 15 minutes → nuaymcloses@gmail.com
The Ledger · 24 Months

Numbers a hiring manager can wire against.

I
$0.0M+
Revenue personally closed
II
$0.0M+
Cash collected · Zero defaults
III
0+
Students placed into new careers
IV
0+
Active accounts in pipeline
Verified by team leadership at every milestone. No vanity metrics.
The Fit

Your brief, line by line.

Sales background
·
$1.7M closed · $1.2M cash collected · top 20% of a 30-closer team.
Coach / mentor at heart
·
150+ careers redirected. Every close ends with the words "one more life changed, grateful."
Fast-paced, multi-client
·
1,700-lead pipeline · ~8 calls/day · zero dropped handoffs.
Organic marketing (IG/TikTok reels)
·
Building @nuaym.ai in public · content engine tied to live close record.
CRM fluency
·
Close CRM native · Airtable comfortable · any CRM ramped in days.
Slack / GSuite / Calendly / Loom
·
All daily-use. Native.
Zapier / Make.com
·
Built my own event-based automations across Sheets, Slack, Telegram.
ActiveCampaign
·
Working knowledge · ramp fast.
3+ year commitment
·
Career asset, not side hustle. Full-time, long-horizon.
Case Files · Selected

Four clients who weren't supposed to stay.

I

The $45K Impossible Close

Situation
Mid-divorce, $15k to his name, eight lenders had declined.
Post-Close
Built a four-source financing stack — Climb advance, AMEX deposit, personal loan against a paid-off asset, structured international family transfer. Seven follow-up calls across three weeks.
Outcome
$35k cash collected on a $45k contract. Zero defaults. Client mid-programme, referred two more students.
II

The 2-Month Follow-Up

Situation
Every financing path rejected. Deal fell apart more times than I could count.
Post-Close
Six touchpoints over two months. Refused to close the file. Reopened conversations after each rejection with a new path.
Outcome
Paid $30k in full cash. Still active in the programme today.
III

The Single Mother, Four Children

Situation
Laid off fourteen days before our call. Severance covering two months. Four kids. One income.
Post-Close
Forty-five minutes on the "why" before the "how." Then placement support eleven weeks after enrollment.
Outcome
Placed in a DE role at 2× her previous salary. Life rewritten.
IV

The Refund-Request Retentions

Situation
Clients who'd emotionally checked out — some in tears, asking for their money back.
Post-Close
I take the call nobody else wants. Diagnose the real objection. Rebuild commitment from the "why."
Outcome
Reversed more refund requests than I've honored. Retention under fire is the job.
Lineage
Mentored by Joon Choi — Hypnotic Sales.
Top-Ranked High-Ticket Sales Coach · 3M+ YouTube Views
The standards that shape my calls.
The Creed · Client Success

Four principles. Every call.

I
Retention begins at the pitch.

CSM mindset from the first call. I learn their why, their risk, their story — before the signature.

II
The deal must work for them.

Creative problem-solving is care. When eight lenders said no, most walked. I mapped the path.

III
No "no" is ever final.

It's an incomplete yes. I follow up until it closes, succeeds, or truly dies — and the first two are more common than the third.

IV
I don't hand off and forget.

I know every client's number, excuse, and inflection point. Retention isn't a metric. It's a promise.

Tool Stack

Operator, fluent.

Native · Daily
Close CRM·Loom·Calendly·Slack·GSuite·Zoom·Claude·Fathom
Working Knowledge · Ramp in Days
ActiveCampaign·HubSpot·Gainsight·ChurnZero·Intercom·Airtable·Zapier / Make.com
If you use it, I'll be fluent in 72 hours.
Operator
Origin
Istanbul → London
Discipline
Former national-level MMA · State-level football captain
Mentored By
Joon Choi — Hypnotic Sales · top-ranked high-ticket sales coach (3M+ YouTube views)
Building
Nuaym.closes (live) · Nuaym.csm (this document) · @nuaym.ai
Languages
English (native-fluent) · Turkish (conversational)
The Commitment

Full-time. Long-horizon.
One role accepting me this quarter — and I want it to be yours.

Available to start immediately. Fluent in EST hours. Ready on the call.

Book a 15-min intro → nuaymcloses@gmail.com